Privacy Policy

Introduction

Your English Is Good ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

This policy complies with applicable privacy laws including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other international privacy regulations. By using our Service, you consent to the data practices described in this policy.

1. Information We Collect and Legal Basis

We collect information to provide and improve our educational services. The legal basis for processing includes:

1.1 Information You Provide Directly

• Account information (if you create an account)
• Learning preferences and progress data
• Feedback and communications with us
• Support requests and correspondence

1.2 Information Collected Automatically

• Device information (device type, operating system, unique device identifiers, IP address)
• Usage data (app interactions, game progress, time spent, features used)
• Advertising identifiers (Google Advertising ID, Apple IDFA)
• Technical data (crash reports, performance metrics, error logs)
• Location data (general location based on IP address, precise location only with consent)

1.3 Legal Basis for Processing

• Legitimate Interest: To provide, maintain, and improve our services
• Consent: For personalized advertising and optional features
• Contract Performance: To fulfill our obligations under our terms of service
• Legal Obligation: To comply with applicable laws and regulations

2. How We Use Your Information

We process your information for the following purposes:

2.1 Service Provision

• Provide and maintain our educational services and features
• Personalize your learning experience and track progress
• Process transactions and manage your account
• Provide customer support and respond to inquiries

2.2 Service Improvement

• Analyze usage patterns to improve app functionality
• Conduct research and development for new features
• Monitor and analyze trends and usage statistics
• Detect, prevent, and address technical issues

2.3 Legal and Security

• Ensure app security and prevent fraud or abuse
• Comply with legal obligations and law enforcement requests
• Protect our rights, property, and safety
• Enforce our terms of service and policies

3. Advertising and Third-Party Services

3.1 Google AdMob

Our app uses Google AdMob to display advertisements. AdMob is a Google service that may collect and process data to provide personalized advertising experiences.

Data Collected by AdMob:

• Advertising identifiers (Google Advertising ID, Apple IDFA)
• Device information (device type, OS version, screen size)
• IP address and general location data
• App usage and interaction data
• Ad interaction data (views, clicks, conversions)

Your Advertising Choices:

• Android: Settings > Google > Ads > Opt out of Ads Personalization
• iOS: Settings > Privacy > Apple Advertising > Limit Ad Tracking
• Google Ad Settings: Visit adssettings.google.com to manage preferences
• Digital Advertising Alliance: Visit optout.aboutads.info for additional options

3.2 Analytics Services

We may use third-party analytics services to understand app usage and improve our services. These services may collect device information, usage patterns, and performance data.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

4.1 Service Providers

• Google AdMob for advertising services
• Analytics providers for usage analysis
• Cloud storage providers for data hosting
• Customer support platforms

4.2 Legal Requirements

• To comply with applicable laws, regulations, or legal processes
• To respond to lawful requests from public authorities
• To protect our rights, property, or safety
• To investigate potential violations of our terms

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

5. Children's Privacy (COPPA Compliance)

Our app is designed for users of all ages, including children. We are committed to complying with the Children's Online Privacy Protection Act (COPPA) and similar international regulations.

5.1 Information from Children Under 13

• We do not knowingly collect personal information from children under 13 without verifiable parental consent
• If we learn we have collected information from a child under 13, we will delete it promptly
• Parents can review, delete, or refuse further collection of their child's information

5.2 Parental Rights

Parents have the right to review their child's personal information, direct us to delete it, and refuse to allow further collection. Contact us at [email protected] for assistance.

6. Data Security and Retention

6.1 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Employee training on data protection practices

6.2 Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy:

• Account data: Until account deletion or 3 years of inactivity
• Usage data: Up to 2 years for analytics purposes
• Support communications: Up to 3 years
• Legal compliance data: As required by applicable law

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Universal Rights

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing based on legitimate interests

7.2 Additional Rights (GDPR/CCPA)

• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for consent-based processing
• Non-discrimination: Not be discriminated against for exercising rights
• Know: Know what personal information is collected and how it's used

7.3 Exercising Your Rights

To exercise these rights, contact us at [email protected]. We will respond within 30 days (or as required by applicable law). We may need to verify your identity before processing requests.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by relevant authorities
• Adequacy decisions by competent data protection authorities
• Certification schemes and codes of conduct
• Your explicit consent where required

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes through:

• In-app notifications
• Email notifications (if you provided an email address)
• Prominent notice on our website
• Updated "Last updated" date at the top of this policy

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Legal Disclaimer

This Privacy Policy is governed by the laws of Myanmar and applicable international privacy regulations. Any disputes arising from this policy will be resolved through binding arbitration in accordance with Myanmar law, except where prohibited by local consumer protection laws.

If any provision of this policy is found to be unenforceable, the remaining provisions will remain in full force and effect.